Page 20 - CafeSocial-July-2021

policy to align with the right behaviors and keep using this term Positive mindset in our
not with the results. We believed that right conversation loosely, but it holds great
behaviors and actions will result in an significance in our lives if we understand the
empowering environment. The discussion true dimension of it. By training our teachers
b e t w e e n m a n a g e r s a n d fi e l d and managers, we can create students and
representatives changed from a transaction employees who would revel in challenges
of number achievement to actions, which and achieve ever greater heights of success
resulted in identification of challenges and in different spheres.
providing resources for the same. In less than
a year, the sales results turned around and T h e a u t h o r h a s w o r ke d w i t h
the organization has continued to soar ever multinational corporations for more than 25
since. Sales targets exist even now but the ye a rs p os t h i s p os t- g ra d u a t i o n i n
discussion has moved over from “Have you management from IIM-Calcutta. He
achieved your number” to “Where are we on currently has a Consulting and technology
our action plan” and “What resources are c o m p a n y, fo c u s i n g o n i m p ro v i n g
needed to achieve the plan.” performance in Schools as well as
Corporates.
I hope we could focus more on this
aspect of performance improvement. We all

20 JULY 2021